Frequently asked questions

Everything you need to know about planning trips with Aizzie.

Getting started

Yes! The core AI planning experience is completely free forever, no credit card required. Premium features are available for power travelers.
Sign up, tap 'Plan with AI', enter your destination and dates, and Aizzie generates a complete day-by-day itinerary in seconds. You can then customize every detail.
No. Aizzie works on the web from any browser. Download the iOS or Android app for on-the-go navigation, offline access, and push notifications.

AI planning

Tell Aizzie your destination, dates, interests, and budget. The AI generates a complete itinerary with local spots, restaurants, and activities. Enable Deep Planning for web-researched recommendations with opening hours and real-time info.
Deep Planning is an advanced mode where Aizzie's AI researches the web in real time to find local favorites, check opening hours, and gather up-to-date recommendations for your destination.
Absolutely. Add, remove, or rearrange any place. Use the AI copilot to ask for alternatives, change plans, or get suggestions at any point.

Guides & community

Guides are trip itineraries published by real travelers. Browse them for inspiration or clone any guide as your own trip and customize it. Explore guides at aizzie.ai/guides.
After creating a trip, open trip settings and tap 'Publish as guide.' Your itinerary becomes a public guide that other travelers can discover and clone. See published guides at aizzie.ai/guides.

Account & data

Upload your flight tickets, hotel confirmations, or activity bookings as PDF or image files. Aizzie's AI reads the documents and auto-organizes everything into your trip timeline.
Yes. We follow strict privacy practices compliant with Hong Kong PDPO and EU GDPR. Your personal data is never sold to third parties. Read our full privacy policy for details.

General

Aizzie supports destinations worldwide. The AI can plan trips to any city or region, from popular tourist destinations to off-the-beaten-path locations.
Email us at [email protected]. We typically respond within 24-48 hours. For faster help, include your account email and a description of the issue.